Privacy Policy

Welcome to Healnest. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our platform.

Healnest complies with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

We collect the following types of personal information:

a) Account Information

• Email address
• Account type (Doctor, Clinic, or Patient)

b) Profile Information

• Any information you choose to provide in your profile
• Professional details (for healthcare providers)
• Contact details and preferences

c) User-Submitted Content

• Any data, text, images, or information you voluntarily upload or enter into the platform

We collect and use your information for the following purposes:

• To create and manage user accounts
• To display user profiles on the platform
• To connect patients with healthcare providers
• To improve our services and user experience
• To ensure platform functionality and security

We only collect information that is necessary for these purposes.

By using Healnest and providing your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us.

We take reasonable security measures to protect your personal information, including:

• Storing data in secure databases
• Restricting access to authorized personnel only
• Using industry-standard security practices

However, no system is completely secure, and we cannot guarantee absolute security.

We retain your personal information:

• As long as your account remains active
• Until you request deletion of your account

Upon request, we will delete your data unless retention is required for legal or regulatory reasons.

Under PIPEDA, you have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete data
• Request deletion of your data

To make a request, please contact us using the information below.

We do not sell your personal information.

We only use and disclose your information for the purposes outlined in this policy, unless required by law.

Healnest may use third-party services (e.g., hosting providers). These services may have access to data only as necessary to perform their functions and are required to protect your information.

Healnest is responsible for personal information under its control and has designated a Privacy Officer to ensure compliance with this policy and applicable laws.

We implement appropriate safeguards to protect personal information against:

• Loss or theft
• Unauthorized access
• Disclosure, copying, or modification

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.